We love Lowe’s. We find tons of great things there – low prices, good customer service, nice product selection, etc. I can think of only two times Lowe’s failed us and Home Depot came to our rescue:
1. vinyl floor tile options
2. a special sized toilet tank for our tiny half-bath
Now there’s a third: kitchen design.
While browsing cabinet options one night, we stumbled into conversation with a girl in Lowe’s kitchen design department. She was really nice and similar in age and life stage to us (just got married, was renovating her first home) so we connected immediately. She listened to everything we liked, was really encouraging and supportive of all of our crazy ideas and ended our meeting by promising a few kitchen layouts for us to see later in the week. Sweet.
Now we usually hate cheating on Lowe’s, but had to explore our options, so we set up a similar appointment at Home Depot (hoping we could steal a few ideas if nothing else). The meeting started off a little rocky. We didn’t immediately click with the designer – maybe because she started with the serious stuff: budget restrictions, timeline expectations, etc. Then she started telling us how some of our ideas wouldn’t work! How NOT fun. But, as she explained her 30-year experience designing kitchens and her credentials as Richmond’s only CKD (certified kitchen designer) between the two big box stores, we realized we’d struck gold.
While the Lowe’s girl was doing her best to please, she wasn’t managing our kitchen project. We needed someone to tell us what we didn’t know, what wasn’t in our budget, and what didn’t meet code. Call it tough love, I guess.
So, thank you Nancy Kulik C.K.D. for taking good care of us. Point Home Depot.
And don’t worry, we broke up with the Lowe’s girl gently.
Updated due to reader feedback: Respectful, constructive disagreement is welcome, but comments made to provoke others, be malicious, or distract from the purpose of this site will be removed.